Skip to content

Help centre

Frequently asked questions

Straight answers from our engineers. If your question isn't here, WhatsApp us — we're happy to help.

General

Which areas do you cover?

We're based in Nairobi and install across Kenya — all 47 counties. For jobs outside Nairobi we plan the visit in advance and include travel clearly in the quotation.

How much does installation cost?

It depends on your site and requirements, so we give an itemised quotation once we understand your needs — often after a quick call or site survey. Send the quote form or WhatsApp us to get started.

Can you combine tracking, CCTV, security and power in one project?

Absolutely — that's what we're built for. One team designs the power, devices and software together, so everything works as a single system with one point of contact.

Do you offer support after installation?

Yes. We train you at handover, stay available for support and offer maintenance plans for businesses that want scheduled checks.

How quickly can you install?

Simple jobs such as a vehicle tracker can often be scheduled within days of confirmation. Larger projects are planned after the site survey, and the timeline is agreed in your quotation.

GPS Tracking

View service →
Does the tracker work where there's no network coverage?

Yes. Trackers keep recording positions to internal memory while out of coverage and upload the stored data once the signal returns, so your trip history stays complete. Live updates resume as soon as the tracker reconnects.

Can I track my vehicle from my phone?

Yes. You get a mobile app and a web dashboard showing live location, trip history and alerts. We set it up and walk you through it at handover.

Is there a monthly fee?

Tracking platforms carry a subscription that covers the data SIM and the server platform. Your quotation spells out every cost — device, installation and subscription — so there are no surprises.

Will a tracker affect my car's electrics?

Our technicians install trackers with proper fusing and connections to keep the impact on your vehicle's electrical system to a minimum. If you're worried about a manufacturer warranty, tell us and we'll advise on the least invasive installation.

Electrical Works

View service →
Do you handle small repairs as well as full installations?

Yes — from a single faulty circuit to the complete wiring of a new building. For larger jobs we start with a site survey and give you an itemised quotation.

Can you connect a generator or inverter so it switches over automatically?

Yes. We install manual or automatic changeover so your essential circuits — lights, sockets and security systems — stay powered during outages.

Do you offer maintenance contracts?

Yes. Businesses can book scheduled inspections and maintenance so issues are caught early, with priority response when faults happen.

CCTV Installation

View service →
Can I view my cameras on my phone?

Yes. Every system is configured for secure remote viewing, and we install and test the app with you at handover.

What happens to the cameras during a power cut?

We recommend and install backup power (UPS or battery) sized to keep the cameras and recorder running through typical outages, so you don't lose footage when it matters most.

How long is footage stored?

It depends on the number of cameras, resolution and hard-drive size. We size storage to your needs — commonly two to four weeks — and explain the trade-offs in your quotation.

Security Systems

View service →
Can my alarm and electric fence alert me on my phone?

Yes. We connect alarms and fence energisers to communicators that send alerts to your phone and, if you use one, your response company.

Is an electric fence safe?

Energisers deliver short, high-voltage pulses designed to deter rather than injure. We install them with clear warning signs and proper earthing, and explain safe operation at handover.

Can access control track staff attendance?

Yes. Biometric and card readers log every entry, and we can provide attendance reports or connect them to your payroll or HR system.

Software Development

View service →
How long does it take to build an app or system?

A focused first version typically takes a few weeks to a few months, depending on scope. We agree the scope and milestones up front and show you working progress regularly.

Who owns the software you build for me?

Ownership and licensing are agreed in writing before work starts, so you know exactly what you're getting.

Can you integrate M-Pesa payments?

Yes. We integrate M-Pesa (Daraja) for payments, collections and confirmations, alongside SMS and email notifications.

IoT & Smart Automation

View service →
Can I control my gate, lights or water pump from my phone?

Yes. We install controllers that let you operate and schedule them from your phone, with manual override so they still work normally.

Do you design custom electronic devices?

Yes. Our electronics engineers handle schematics, circuit-board design, prototyping and firmware, and our software team builds the dashboard or app to go with it.

What if the internet goes down?

We design automation to keep working locally during internet outages, and to sync data and alerts once connectivity returns.

Let's talk

Still have a question?

Our engineers answer on phone and WhatsApp during working hours.

Chat with an engineer